Privacy Policy

At Stark Auto Sales Auction (“Stark Auto Sales,” “we,” “our,” “us”), we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online through our website and portal (available at https://www.starkautosales.com/#main-banner) or in person.

What is personal information?

Personal information means any information about an identifiable individual, including information that can be used to identify you. This includes your name, email address, telephone number and payment information. Personal information does not include any contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, or work e-mail address.

Personal information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.

Information We Collect

We may collect the following types of information when you register, bid, purchase, or interact with our services:

• Contact and Identification Information: Name, address, phone number, email, date of birth, driver’s license, dealer license, or other identification.
• Business Information: Dealership details, tax ID, and wholesale registration.
• Financial Information: Payment details, bank information, credit card details, billing history.
• Transaction Information: Auction activity, bids placed, purchases made, vehicle details.
• Technical Information: IP address, device type, browser type, cookies, and usage data when visiting our website.

How we collect your information?

We use different methods to collect your information, including through:

• Information you provide to us. This information may include:
  • when you register with us;
  • when you participate in our auction;
  • during communications between you and our representatives;
  • when you interact with us via social media; or
  • when you become a customer or a debtor of ours.
• Information collected through automated technologies or interactions. As you navigate through and use our website, we may automatically collect through cookies and other tracking technologies. Please see the Tracking and Cookies section below for more details.

How We Use Your Information

We use the information we collect to:

• Register you as a dealer or bidder.
• Verify your identity and licensing.
• Facilitate transactions, process payments, and deliver vehicles.
• Provide customer support and respond to inquiries.
• Improve our services, website functionality, and auction experience.
• Send important updates, auction notifications, and promotional offers (you may opt out at any time).
• Manage our business and operations.
• Comply with legal, regulatory, and law enforcement requirements.

How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• Sellers: to assist with the transfer of title and ownership.
• Service Providers: With payment processors, IT providers, and logistics companies who support our operations. When we disclose personal information to third-party service providers with whom we have a contractual relationship, the third-party providers will only be given access to personal information that is needed to perform the related function and may not use it for any other purpose.
• Legal Compliance: If required by law, regulation, or court order.
• Business Transactions: In case of a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

We may also disclose your personal information:

• to comply with any court order, law, or legal process, including responding to any government or regulatory request, in accordance with applicable law;
• to enforce or apply our terms of use and other agreements; and/or
• if we believe disclosure is necessary or appropriate to protect our rights, property, or the safety of our users or others.

Getting and withdrawing your consent

We only collect information by lawful means. When we do so, we will collect, use or share your personal information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission based on implied consent (including through this privacy policy) or through other means (such as express consent). However, in some situations, the law allows us to collect, use or disclose personal information without your consent.

You can withdraw your consent to the collection, use or disclosure of your information at any time. However, in some cases withdrawing consent will mean that we can no longer provide you with certain services or perform certain tasks where the information is required to do so.

You may withdraw your consent to the collection, use or disclosure of your or your child’s personal information at any time by contacting the Privacy Officer (see “Contact Us” section below) and, subject to any legal constraints, we will comply with your request. However, in some circumstances, if you withdraw your consent, we may no longer be able to allow you to participate in events or continue to receive our services.

Data Security

We implement physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We may hold your information in either electronic or hard copy form. We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorized access, modification, or disclosure. Safeguards include physical safeguards (such as locked filing cabinets and rooms); organizational safeguards (such as permitting access to personal information by staff on a “need-to-know” basis only); and technological safeguards (such as the use of passwords, encryption, and audits). The categories of individuals within our organization who may access your personal information include employees within the following Stark Auto Sales departments: (a) administration and administrative staff; (b) executive and management personnel; and (c) IT and IT staff.

While we take reasonable precautions, no method of transmission or storage is 100% secure.

Data Retention

We retain personal and transaction information only as long as necessary for business, legal, and regulatory purposes. When no longer required, data is securely destroyed or anonymized. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

For Quebec Residents, if your data is anonymized, we will comply with Quebec laws and regulations ensuring your personal information is anonymized in accordance with generally accepted best practices and the criteria and terms determined by the regulation.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Withdraw consent to certain uses of your information.
• Request deletion of your information, subject to legal obligations.

For Quebec residents, you are entitled to the following additional data subject rights in respect of your personal information, including:

• Your right to deletion — You have the right to ask us to delete your personal information in certain circumstances.
• Your right to be informed of and submit observations regarding automated decision making — You have the right to ask us for additional information on processing on automated decision making and the right to submit observations to a designated individual within the organization.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
• Right to be informed. You have the right to be informed about what personal information is collected, used, disclosed, retained, and deleted. Even if this is what this notice is meant to achieve, you may request additional information to clarify the extent of your consent.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or to give effect to other data subject rights you may be entitled. In certain situations, we may not be able to fulfil your request. If that is the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information you request access to may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.

To exercise your rights, please contact our Privacy Officer at [email protected].

Cookies & Tracking

Our website may use cookies and similar technologies to enhance browsing, analyze usage, and deliver personalized content. You can adjust your browser settings to disable cookies, but some site features may not function properly.

• You can opt-out of several third-party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Google Analytics

Our website uses Google Analytics, a web analytics service of Google, Inc. (“Google”), or comparable technology. Google Analytics uses “cookies”, which are text files stored on users’ computer, to analyze how they use the website. The information generated by the cookie about use of the websites (including IP address) is sent to a Google server in the U.S. and stored there. This information is aggregated and logged and used to measure statistical information about usage of the site, including but not limited to the total number of visits, average time spent on the site, and pages viewed, both in real-time, and within a certain historical time frame. We use this aggregated information to measure the use of our site and to improve the content and usage of our site.

Additionally, Google may transfer this information to a third party when required by law or in the case of a third-party processing information on Google’s behalf. In no case will Google use users’ IP address in connection with any other information held by Google. Users can set their internet browser to prohibit the installation of cookies, although some features and functions of the website will then be unusable.

By using the Website, users consent to the processing of user data collected by Google in the manner described and for the above mentioned purpose. The consent for collection and storage of data can be withdrawn at any time in the future by clicking on the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Third-Party Links

Our website or auction platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes indicates your acceptance.

Contact Us

We welcome your questions, comments, complaints and requests regarding this privacy policy and our privacy practices. The Privacy Officer may be contacted in writing at the following addresses: