PLATFORM POLICIES

Bidding Rules & FAQs

Understand your rights, responsibilities, and how the auction platform operates before you place your first bid. Rules apply to all participants including dealers and public bidders alike.

Bids Are Binding

All bids placed on the platform live or proxy are binding commitments to purchase at that price. Winning a lot creates a legal obligation to complete the transaction. Review vehicle details, condition reports, and announcements thoroughly before bidding.

Announcements Override Catalogue

Seller announcements posted at or before the time of sale take precedence over the vehicle catalogue listing. This can include changes to condition, title status, or sale terms. Always read announcements before bidding. Winning a lot with an active announcement may affect your arbitration rights.

Condition Reports & Arbitration

Vehicle condition grades (Green, Yellow, Red, White lights) and CarFax Reports are provided. Arbitration is available for qualifying issues within the posted arbitration window with typically 24 hours for mechanical issues and limited to undisclosed structural, title, or odometer concerns. Issues covered by announcements are generally non-arbitrable. Review the full arbitration policy before bidding.

Payment Terms

Full payment (including buyer fees) is due within the posted payment window (see terms & conditions) after the auction closes. Late payments may result in:

  • Late payment fees applied to the outstanding balance
  • Temporary or permanent suspension of bidding privileges
  • Forfeiture of any deposit held on account

See the Fees & Payment section for full details on amounts due and accepted methods.

Proxy Bidding Rules NOTE

Proxy bids are placed in your name and are subject to the same binding bid rules as live bids. Your proxy will automatically increment to beat competing bids up to your stated maximum. If your proxy limit is reached, you will not receive automatic outbid notifications unless you have alerts configured in your account.

Account Conduct

All participants are expected to maintain a positive bidding record. Repeated failure to complete purchases, manipulation of bidding through duplicate accounts, or any activity deemed to disrupt auction integrity may result in account suspension. All accounts are monitored and conduct is reviewed by the Stark Auto Sales team.

FREQUENTLY ASKED QUESTIONS

Common Questions

Yes, all participants must create an account to place bids. Registration is quick and allows you to access the auction, place bids, and manage your purchases.
Licensed dealers can both buy and consign vehicles for sale. Members of the public can participate in bidding but are subject to certain entry requirements and purchase limits.
There are no fees to register or browse the auction. Buyer’s fees apply only if you successfully purchase a vehicle.
You will be notified at the end of the auction if you are the highest bidder. Winning bids are confirmed once the lot closes and no further bids are received within the countdown period. You will also receive an email confirmation and can view your winning purchase in your account dashboard.
Payment is required within the specified payment window following the close of the auction. Please refer to our terms and conditions for full payment timelines.
We accept all standard payment methods except for personal cheques. Please refer to our terms and conditions for full details on accepted payment options.
Failure to complete payment within the required timeframe may result in penalties, cancellation of the sale, and possible suspension of your account.
Vehicle details, including photos, reports, and announcements, are provided online for review prior to bidding. In-person inspection is available. Customers will be accompanied by Stark staff or security when viewing vehicles.
Yes, available vehicle information includes condition reports, Carfax history reports, photos, and odometer readings to help you make informed bidding decisions.
Vehicles can be picked up once full payment has been received and release documentation has been issued.
Buyers may arrange pickup directly or use third-party transport services. Our team is also able to assist with coordination.
Yes, public bidders may be subject to certain entry requirements and limits on the number or type of vehicles they can purchase.